Samyata Vahaka Personal Shopper TM Deactivation Policy

Last modified January 21, 2019

At Bodaty, we are proud to provide people with flexible work opportunities that allow them to be their own boss, make meaningful money, and explore their community.

As someone who delivers using Bodaty’s Samyata Vahaka Personal Shopper TM platform (a “Vahaka” or “Personal Shopper”), you will regularly interact with merchants and consumers. The most successful Personal Shoppers are able to perform deliveries quickly, efficiently, and professionally, providing a great experience for everyone on the platform and resulting in more deliveries per hour and more money. However, occasionally there are situations where a Personal Shopper engages in activity that harms the platform, which could lead to the Personal Shopper’s account being deactivated.

We want to be clear, upfront, and transparent about the reasons an account may be deactivated and what Personal Shoppers can do about it. Below, you can find our deactivation policy and related process. If you have additional questions about Bodaty, please contact us through email at vahaka. support@bodaty.com

YOUR RATINGS ON SAMYATA VAHAKA PERSONAL SHOPPER TM

Background:

Customers who place an order through Samyata Vahaka are asked to rate each delivery on a scale of one to five stars. These ratings are used to calculate a running average which is in combination with certain minimum transaction requirements then treated as the composite Rating of the Personal Shopper. Ratings are critical to the success of the Samyata Vahaka Personal Shopping platform because they help ensure that the deliveries completed through the platform are high in quality. Personal Shoppers that are consistently late, deliver orders with missing items, or behave unprofessionally, typically receive lower ratings.

How it affects you:

Each Personal Shoppers must maintain a minimum threshold rating to continue using the Samyata Vahaka platform. This minimum threshold rating is determined at the sole discretion of Bodaty. You are responsible for monitoring your rating and ensuring that you are providing the best service to our customers. However, as a courtesy, we may (though not required or mandatory) let you know if your rating starts falling near the threshold level. If your rating falls below the threshold, your account may be deactivated.

These ratings also determine your categorization as follows:

Star Rating Running Average Personal Shopper Category
1 Star Rookie
2 Star Pro
3 Star AllStar
4 Star Certified Level 1
5 Star Certified Level 2

Your compensation per personal shopping experience or transaction is dependent on which category of personal shopper you are tiered into.

ACCEPTING AND CANCELING ORDERS

Background

The Acceptance Rate is the percent of times a Personal Shopper accepts a delivery that is offered to him or her through the app. Before a Personal Shopper must decide whether to accept a delivery opportunity, the Personal Shopper app provides a number of key facts about the order including the name of the merchant, the destination of the delivery, and the subtotal of the order.

The Completion Rate is the percent of deliveries that a Personal Shopper completes once he or she has accepted a delivery opportunity. Failing to complete a delivery that has been accepted leads to a poor experience for customers, merchants, and Personal Shoppers: it means that a customer’s delivery will likely be late, the merchant will have to wait for product to be picked up, and a new Personal Shopper will be put in a tougher position when he or she accepts a delivery that is already late.

How it affects you:

As your own boss, you have the right to decline any delivery opportunity; however, because Personal Shoppers occasionally forget to log out of the application or end a Personal Shopping Experience, Samyata Vahaka may log you out of a Personal Shopping Experience if you fail to accept multiple delivery opportunities, or remain on pause for an extended period. Of course, you are always free to log out of the app or pause a Personal Shopping Experience for any reason, including if you are not interested in performing deliveries, are working on another application, or need a break. Bodaty also notes that an extremely low Acceptance Rate may be an indicator of fraud, or an effort to game incentive programs offered through the Samyata Vahaka platform. As set forth below, such fraud may result in deactivation of your account.

We recognize that unforeseen circumstances may arise when you’re on a Personal Shopping Experience, so you have the right to occasionally not complete deliveries you have accepted. However, each Personal Shopper must maintain a minimum Completion Rate to continue using the Samyata Vahaka platform. This minimum Completion Rate is determined at the sole discretion of Bodaty. You are responsible for monitoring your Completion Rate and ensuring that you are providing the best service to our customers. However, as a courtesy, we may (though not required or mandatory) let you know if your Completion Rate starts falling near the threshold level. If your Completion Rate falls below the threshold, your account may be deactivated.

KEEPING THE PLATFORM SAFE AND SECURE

At Bodaty, the safety of Personal Shoppers, merchants, and consumers that use the Samyata Vahaka platform are paramount. We want to make sure you feel safe when performing deliveries, that merchants feel comfortable working with Personal Shoppers, and that consumers never need to be concerned about opening their door to receive their order.

Creating an unsafe environment for anyone on the platform is grounds for immediate deactivation. These behaviors include, but are not limited to:

  • Violence or inappropriate behavior, including abusive language - Exhibiting objectively unsafe behavior, including physical or verbal assault of a consumer, merchant, another Personal Shopper, or any other person.
  • Use of alcohol and drugs - Personal Shopping while under the influence of alcohol or drugs. Note that to avoid potential damage or smoke contamination, Personal Shoppers also may not use tobacco products while making a delivery.
  • Discrimination or harassment - Bodaty is committed to providing a platform free from discrimination and harassment and therefore prohibits discrimination and harassment by or directed at Personal Shoppers, merchants, customers, or Bodaty employees because of race, color, sex, gender, national origin, ancestry, religion, creed, physical or mental disability, medical condition, marital status, sexual orientation, age, profession, or any basis protected by federal, state or local law.
  • Unsafe driving and biking - Exhibiting objectively unsafe conduct during transportation, including texting and driving, not pulling over before examining or accepting a delivery opportunity, and failing to be conscientious while using navigation apps. Bodaty evaluates Personal Shoppers involved in accidents for potential deactivation, depending on all relevant facts and circumstances.
  • Failure to comply with the law - Violating any local, state or federal law while using the Samyata Vahaka platform, including any applicable criminal or traffic laws.
  • Failure to pass a background check - Failing to meet Bodaty’s background check criteria is grounds for being denied access to the Samyata Vahaka platform, or account deactivation if you have already accessed the platform.

ABUSING THE PLATFORM

Much of the Samyata Vahaka platform rests on minimum business standards of integrity and fair dealing. We trust Personal Shoppers to use the app honestly and with integrity. Accounts of Personal Shoppers that abuse our services or engage in fraud will be deactivated. Examples of abuse and fraud include, but are not limited to:

  • Manipulating the referrals system or promotions - Gaming or manipulating the consumer referral program, the Personal Shopper referral program, Personal Shopper pays and Promotions, or other similar types of programs.
  • Providing information that is fraudulent or inaccurate - Misrepresenting information during signup, giving false information to the support team during Personal Shopping Experiences, or failing to accurately identify the mode of transportation being used to perform Personal Shopping Experiences.
  • Tampering with deliveries or failing to maintain standards of quality - Opening, using, consuming, or tampering with a delivery or customer order; failing to take the necessary steps or use the proper equipment to ensure the delivery is not damaged.

APPEALS

Sometimes there are extenuating circumstances and additional context around situations that result in deactivation. As a result, we are working to create a system to review input from both Personal Shoppers whose accounts have been deactivated and the Bodaty operations team to determine whether a deactivation should be upheld. This review process will apply to deactivations due to abuse, safety, and behavior issues, and you will receive a response about our decision once it is reached. The right of a review process is not guaranteed for any deactivation based on objective metrics such as minimum ratings or Completion Rate thresholds. If you believe an extenuating circumstance caused you to have an incorrect metric, you may appeal but are not guaranteed a response. While the review process may ask questions or seek clarification, the Bodaty operations team has the sole authority to reactivate an account, and their decision is final. If you would like to appeal your deactivation, please contact us at vahaka.support@bodaty.com.